RESERVATIONS
To formalize a reservation of any of the HelloTime SL accommodations. It is necessary to pay in advance a percentage of the total amount of the stay of the apartment booked at the time of booking. For the convenience of our guests, payment can be made by credit card.
HelloTime SL. will proceed to the confirmation of the reservations through the different available channels, by telephone excluded. Reservations will therefore not be insured until the confirmation of the reservation occurs.
PRICES AND RATES
The prices of the rates specified for the different accommodations of HelloTime SL include:
✓ Access to the entire apartment during the stay
✓ Double set of keys
✓ Use of all household appliances and household items specified in the description of each apartment.
✓ WIFI
✓ Rational consumption of water, electricity or gas
✓ The use of sheets and towels
✓ 1 cleaning service and laundry before and after the apartment with the commitment by HelloTime SL. to deliver it in the fundamental conditions of hygiene for habitability as specified in Article 67 of Title II of Decree 159/2012 of November 20 regarding Tourist Accommodation Establishments and Tourist Housing for the Generalitat de Catalunya.
The rates specified for the different accommodations of HelloTime SL do not include:
✓ Additional laundry and cleaning services requested by guests staying during their stay
✓ Transfer, excursions or other modes of transport
✓ Luggage custody service (locker)
✓ Additional services
The prices of the additional services of laundry, cleaning, Transfers or luggage storage should be requested via email to the address ht@hellotime.es
All prices of the rates are indicated in the local currency, Euros (€). Currency exchange rates are updated regularly and therefore the circumstance that prices may experience slight variations in them may occur.
HelloTime SL. reserves the right to change the prices of the rates indicated in each of its apartments and services according to their needs, time of year or the realization of special events in the city. However, HelloTime SL undertakes to indicate and advertise on its website, and to charge only and exclusively the prices of the rates that were contracted at the time of booking. However, any additional modification and subsequent to the original reservation may be affected by the possible variation in prices.
The local tourist tax is € 0,90 + VAT per adult and night, applicable from 16 years of age of the guest, and according to the regulations contained in Law 5/2017, of March 28 relative to Stays in Establishments Tourist. This fee is not included in the price indicated and must be paid in cash during the check in process.
PAYMENT
At the time of making the reservation you must make the first payment corresponding to 30% of the total amount of the reservation. A few days later an email will be sent through which the rest of the payment must be made, maximum 20 days before the arrival date. In case of not making the payment in the established period, the reservation will be canceled automatically and the prepaid amount will not be refunded.
The local tourist tax of € 0.90 + VAT per adult and night and applicable from 16 years of age, and will be paid in cash during the check-in process of the clients.
CANCELLATIONS AND RETURNS
The request for cancellation must be made by email to the address ht@hellotime.es or through the contact form on the website. Cancellations made by telephone will not be accepted.
Reservations canceled up to 14 calendar days before the date of arrival, 70% of the amount of the reservation will be refunded.
For reservations canceled during the 14 calendar days prior to the arrival date the reservation will not be refunded
HelloTime SL. informs that in case the departure is made before the contracted date, no amount of the amount paid will be refunded.
Cancellations of any kind, including force majeure, will be subject to the cancellation policy specified in the first, second and third paragraphs of this section. For this reason Hellotime SL. recommends its clients the additional contracting of travel insurance that can cover unforeseen events caused by this type of causes.
If for any exceptional reason and beyond your control and intervention, HelloTime SL. could not offer the hired accommodation, reserves the right to relocate and provide the client with another apartment with similar characteristics and amenities, both in own and third party accommodation. HelloTime SL. undertakes not to charge any price difference, if any.
If the client does not agree with the previous derived circumstance, he / she will not have the right to full refund of the amount of the reservation.
DEPOSIT
At the time of delivery of keys by HelloTime SL. and from the entrance of the guests to the accommodation, a bond document will be signed in which it is accepted to receive a charge of up to € 200 if necessary. If you prefer you can pay € 200 in cash, but these are not returned the same day of departure, but 7 days later by bank transfer.
Hellotime SL. undertakes not to make any charge or refund in full the amount of the deposit once it has been verified at check-out that there are no damages arising from the irresponsible use of furniture, household appliances or household items; for discomfort caused by excessive noise and / or excessive dirt. Hellotime SL reserves 7 days of margin to carry out the necessary checks.
HelloTime SL. warns that in case of loss of any of the sets of keys provided at the time of entry of customers, this deposit will be used for the payment of the new copy. In case of having to change the lock for security reasons, this will be paid in full by the guests responsible for said loss.
CHECK IN / CHECK OUT
By default and unless otherwise indicated in the description of the contracted services, the times of entry and exit are as specified below:
• Check in time: from 4pm (Before 4pm upon request and subject to availability)
• Check out time: 10am (For departures 10am upon request and subject to availability)
It is not allowed to enter the apartment to a number of people higher than the hired. In case of the aforementioned circumstance, Hellotime SL. reserves the right to charge additional customers provided they do not exceed the places indicated in the certificate of habitability and in the description of accommodation places, as indicated in Article 67 of Title II of Decree 159/2012 of 20 of November relative to Establishments of Tourist Accommodation and Housing for Tourist Use of the Generalitat de Catalunya.
Failure to comply with the regulations dictated by the Generalitat de Catalunya in its Decree 159/2012 of November 20 by the clients, will mean the immediate expulsion of the apartment and the collection of the deposit without the right to claim and refund.
PETS
In all cases you should check if the property allows pets.
PROPERTIES RULES
In HelloTime SL we bet for a sustainable and responsible tourism and for that reason we are convinced that the good coexistence with the neighborhood and practices respectful with the environment are fundamental for all those who visit our city. For this reason, HelloTime SL's hosting is not allowed:
• The realization or celebration of any type of party or event.
• Excessive noise between 10pm and 9am inside the building.
• Excessive noise in common areas of the building such as entrance, stairs or elevators at any time of the day.
• Deposit or throw objects in the common areas outside the containers intended for that purpose.
• Leave the elevator doors open in which the apartments are located.
• Smoking in any of the rooms of the accommodation.
• Host anyone whose personal data is not specified in the contract.
In case of receiving repeated notification of excessive noise and once verified the veracity of the same, HelloTime SL. reserves the right to oblige guests to leave the apartment immediately, making use of the relevant police authorities if necessary, and without having the right to a refund of any amount charged through a deposit or deposit.
OTHER RULES OR RECOMMENDATIONS
It is advisable to lock the door of the property with a key to avoid the possibility of theft.
ADMISSION RIGHTS
HelloTime SL informs that it reserves the right of admission for any of the accommodations, based on Article 14 of the Spanish Constitution. HelloTime SL informs that in no case will the aforementioned right be exercised for discriminatory reasons of race, sex, religion, birth, opinion or any other personal or social circumstance. HelloTime SL will only limit access to its establishments in case it detects that any of the people housed present or may present dangerous, violent or inappropriate behaviors that cause discomfort to the normal coexistence, or in the event that one or several guests are using drugs , narcotic or psychotropic substances, or show obvious signs of having consumed them.
THE COMPANY
HelloTime is the commercial brand of HelloTime SL with CIF B66887951 registered in the Mercantile Registry of Barcelona Volume 45650, Folio: 202, Page: B494627 Registration 1. Date of registration: November 18, 2016 and with fiscal address in Calle Sant Pau, 23 Local 2. 08340 Vilassar de Mar.